Frequently Asked Questions (FAQ)

Welcome to Abernathy’s Absolute FAQ Page! Here you’ll find answers to common questions about our products, ordering process, policies, and more. If you don’t see your question here, feel free to contact us!

Ordering & Processing

How do I place an order?

Ordering is easy! Simply browse our store, select your preferred product, customize if needed, add it to your cart, and proceed to checkout.

What payment methods do you accept?

We accept all major credit cards, PayPal, and select digital payment methods for a secure and hassle-free checkout.

How long does order processing take?

Our standard processing time is 3-5 business days for physical products. Digital downloads are available instantly after purchase. Custom orders may take slightly longer, but we’ll keep you updated.

Shipping & Delivery

What are your shipping options and delivery times?

We offer standard and expedited shipping options. Delivery time depends on your location and the shipping method selected at checkout. You’ll receive a tracking number once your order ships.

Do you ship internationally?

Yes! We offer international shipping. Rates and delivery times vary based on destination.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. Use this to monitor your package’s progress.

Returns, Refunds & Exchanges

What is your return policy?

Due to the custom nature of our products, we do not accept returns or exchanges unless there is a defect or an error on our part. Please double-check your order before finalizing your purchase.

My item arrived damaged. What should I do?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue, and we’ll work to resolve it as quickly as possible.

Custom Designs & Transfers

Can I request a custom design?

Absolutely! We specialize in bringing creative ideas to life. Contact us with your request, and we’ll collaborate to make your vision a reality.

What’s the difference between DTF, sublimation, and vinyl transfers?

DTF (Direct to Film): Works on various fabrics, durable, and vibrant.
Sublimation: Best for light-colored polyester fabrics, offers a seamless print.
Vinyl Transfers: Ideal for bold, simple designs and works on multiple materials.

What file formats are available for digital downloads?

Our digital downloads are typically available in PNG, SVG, and PDF formats. If you need a different format, reach out before purchasing.

Bulk Orders & Discounts

Do you offer bulk discounts?

Yes! We provide special pricing for bulk orders. Contact us with details for a custom quote.

Can businesses or organizations place custom bulk orders?

Yes! We work with businesses, schools, and organizations to create custom apparel and promotional items. Reach out to discuss your needs.

Contact & Support

How can I contact customer support?

You can reach us via email at [your email] or through our website’s contact form. We aim to respond within 24-48 hours.

Where can I find updates and promotions?

Follow us on social media and subscribe to our newsletter for the latest news, exclusive deals, and product launches!

Everything Else

Are your used products returnable

All used products are sold As-Is and cannot be returned. Please read descriptions very carefully before purchasing. Returns will happen on a case by case basis but are not guranteed